1. Information We Collect
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1.1 Information You Provide Directly
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We may collect personal information when you:

• Create an account

• Purchase a subscription

• Use the mock oral training tools

• Contact customer support

• Subscribe to our mailing list

 
This information may include:

• Name

• Email address

• Payment information (processed securely through third-party providers)

• Any details you choose to share in communications with us

 
1.2 Session Interaction Data
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When you use our mock oral examiner model, your responses are processed in real time for the purpose of keeping the conversation functional. This information is not stored, saved, reused, or analyzed after your session ends. Once you close your session, the content is cleared from the system.
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1.3 Automatically Collected Information
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We may collect data about how you access the platform, such as:

• IP address

• Browser type

• Device information

• Basic usage metrics

This helps us maintain platform security and performance.
 
2. How We Use Your Information
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We use your information to:

• Provide and maintain our services

• Process purchases and manage subscriptions

• Improve platform performance and reliability

• Develop new training programs and mock oral models

• Communicate updates, new products, and important information

• Respond to customer service requests

 
We do not use your oral exam responses for training our AI systems, marketing, analytics, or any purpose outside your active session.
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3. How We Share Your Information
 
AeroPrep Labs does not sell, rent, or trade your personal information.
 
We may share limited data only in the following circumstances:

• Service Providers: For payment processing, email delivery, and site analytics

• Legal Requirements: If required to comply with a lawful request

 
All third-party service providers are required to safeguard your information and use it only for the services they perform on our behalf.
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4. Data Security
 
We take appropriate technical and organizational measures to protect your information, including encryption, secure data transmission, and restricted access controls. While no platform can guarantee absolute security, we work continually to strengthen our systems.
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5. Your Rights and Choices
 
You may:

• Update your account information

• Request deletion of your account

• Unsubscribe from our mailing list at any time

• Opt out of non-essential communications

 
To make a privacy-related request, contact us at support@aeropreplabs.com.
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California Privacy Rights (CCPA / CPRA)
 
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to:

• Know what categories of personal information we collect and how we use it

• Request access to the specific personal information we hold about you

• Request deletion of your personal information, subject to certain exceptions

• Request correction of inaccurate personal information

• Request that we limit the use and disclosure of sensitive personal information

• Opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising)

• Not be discriminated against for exercising any of your privacy rights

 
To submit a request related to your California privacy rights, you may contact us at:
support@aeropreplabs.com
 
We will verify your identity before fulfilling your request, and we will respond within the timeframe required by California law.
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6. Cookies and Tracking Technologies
 
We may use cookies and similar tools to:

• Improve website functionality

• Maintain login sessions

• Analyze usage patterns at a general, non-personalized level

 
You can adjust cookie settings through your browser.
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7. Children’s Privacy
 
AeroPrep Labs does not knowingly collect information from individuals under 13. If we learn that a minor provided personal information, we will delete it promptly.
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8. Changes to This Policy
 
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Significant changes will be communicated through the website or email.
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9. Contact Us
 
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
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AeroPrep Labs
Email: support@aeropreplabs.com